MEDIATION

Mediation is an informal, voluntary, and non-binding approach in which an independent and trained neutral—a mediator—facilitates negotiations between disputing parties, helping them to find their own mutually acceptable resolution. The resulting settlements often save the parties substantial time and expense. Also, mediations can be initiated at any stage of the arbitration process.

Investors Arbitration Specialists Can Help
(MORE CONTENT HERE IAS MEDIATION EXPERIENCE CREDENTIALS ETC.)

Mediation Case Flow

Source - http://www.finra.org/ArbitrationMediation/Parties/MediationProcess/MediationCaseFlow/